Parent Help

About Us

We aim to ensure that parents feel fully supported to do the best parenting job they can and to know that they can call on us whenever they need that extra bit of parenting support.

The Helpline provides practical strategies, non-judgemental support and advice on all parenting issues.

Who can call?

  • Parents
  • Mothers
  • Fathers
  • Grandparents
  • Caregivers
  • and anyone in the wider family/whānau

Nothing is too big or too small; disrespectful behaviour, sibling rivalry, out-of-control behaviour, solo parenting, refusing to go to school, posting photos on social media, boundaries, hitting, throwing, teenager anger issues, sexting, device use, attachment, abuse, anxiety, bullying, depression, tantrums, self-harming, arguing – whatever makes you worried.

Our team of trained and experienced support workers will talk to you about what your specific needs are, what changes you wish to make (if any) and practical strategies that work for your family/whānau. We can provide resources that may help you to better understand your child or adolescent and refer you to other services in your area that may be able to assist you or your family/whānau.

Affordable Counselling

In Wellington and Auckland, we offer affordable counselling and family therapy. Our counsellors/therapists are qualified and experienced and there to support you to solve your issues.

You can expect the counsellor to be trustworthy, respect your confidentiality, listen to you carefully and sensitively, discuss issues that are relevant and preferable to you and support you in making the changes you choose.
Our counsellors are professionally trained and adhere to the code of ethics of the New Zealand Association of Counsellors, the New Zealand Association of Psychotherapists and the Parent Help Code of Ethics.

Parenting Courses

We provide group and individual courses for parents who would like to improve their relationship with their children. All our courses are held in the Wellington region. If you are from another part of the country, we can help you to find a course in your area.

Physical environment

We are based in Wellington, Level 4,175 Victoria Street and our Auckland office is based at 95 Great South Rd, Greenlane, Auckland.

If you have any questions, enquiries or anything you’d like to talk to us about,
please get in touch with us:

Helpline: 0800 568 856 – 7 days a week: 9am-9pm


  • Free Parent Helpline
  • Counselling
  • Therapy
  • Parenting Courses


  • Free Parent Helpline
  • Counselling
  • Therapy
  • Parenting Courses